Refund policy

Who we are

pronunciation.bot is run by Hyperstake AI. On this page, "we" means Hyperstake AI.

You can write to us at [email protected].

Paid packages are not on sale yet

Today everything in the bot is free. This page describes how payments and refunds will work when paid packages go on sale.

How you pay

• You pay in Telegram Stars. You buy Stars from Telegram, inside the Telegram app.
• All payments happen in Telegram. You never pay on this website.
• We never see your card or your bank details.
• A payment is made once. Nothing renews by itself.

Refund within 14 days

If you ask within 14 days of your purchase, we refund it in full. You do not need to give a reason.

It does not matter how many lessons you have taken.

How to ask

• In the bot: send /refund, or use the refund button in /plan. The bot asks you to confirm, and then returns the Stars.
• If something went wrong with a payment: send /paysupport to the bot. Telegram's own support cannot help with a purchase made in the bot, so please write to us.
• By email: write to [email protected] and tell us your Telegram username.

How the refund arrives

We return the Stars to the Telegram account that paid. We cannot send a refund as money to a card or a bank account.

When a purchase is refunded, the access it gave you ends. The free parts of the bot stay open to you.

Sometimes Telegram cannot complete a refund at once. Then we complete it by hand. Your access stays open until the Stars are back with you.

If you delete your data

If you send /deletedata to the bot, the access that a purchase gave you is deleted with your data.

We keep the record of the payment. So you can still ask for a refund within 14 days of the purchase: send /refund to the bot.

After 14 days

After 14 days there is no automatic refund. If you think something was unfair, write to [email protected]. We read every message and look at each case.

Nothing on this page takes away a right that the law of your country gives you.

The free trial

The first unit is free for 14 days from your first lesson and needs no payment. There is nothing to refund and nothing to cancel.

Contact

Questions about this page? Write to [email protected]. We answer in English.